Emotional Mastery

Emotional Mastery

Today, I saw a gut-wrenching photograph by Joe O’Donnell. A ten-year-old Japanese boy stood alone queueing at a Nagasaki crematorium; his dead brother strapped to his back. His face was expressionless. His baby brother, a casualty of the atomic bomb in 1945. The only...
The Currencies of Transactions

The Currencies of Transactions

Negotiating a contract with a client in another country is often fraught with ambiguities. Selling an intangible service adds complexity; the prospect cannot fully grasp its value until she experiences it firsthand. My services rarely fall into the...
Uniqueness vs Effectiveness

Uniqueness vs Effectiveness

The relentless pressure to get things done has me constantly searching for shortcuts and efficiencies. The more certainty I create around me, the easier it is to function. When decisions require less effort, they happen more smoothly. Some decisions are...
Solution and Discussion

Solution and Discussion

Last week, I formally tendered my resignation to the board of a family-owned business. I just now got off a call with the board chairman to explain my decision. The conversation was frustrating and for an hour later it continued to feel unfruitful. During...
Perception and Assessment

Perception and Assessment

I think that I am an independent, impartial observer.I’m not.No matter how much I want to flatter myself to think otherwise, I only perceive what I allow. Scientists tell me that if all the potential light waves were organized into a pie chart on a page,...
Assumptions vs Facts

Assumptions vs Facts

I recently read that nearly 50% of college-educated Americans struggle to distinguish between facts and assumptions. Startling, isn’t it? It made me wonder: where do I stand? How can we make sound decisions, in life or work, if our critical thinking is so...